Products purchased from WWW.CRESCNEDOWORLDWIDE.ORG may be refunded only if cancelled within the refund period specified below in this policy. Some product or services have different policies or requirements for a refund associated with them, including some products or services that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.
“Date of the transaction”, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Crescendo Worldwide Private Limited in accordance with the terms and conditions of the applicable product or service agreement (see here).
"Refund Period", you may cancel a product or service at any time, but a refund will only be issued if you request a refund with Crescendo Worldwide customer service within the refund time frame specified for the applicable product, if available at all.
No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.
FOR CUSTOMERS: ANY AND ALL PRODUCTS OR SERVICES SOLD BY CRESCENDO WORLDWIDE MAY BE REFUNDED ONLY IF CANCELLED WITHIN SEVEN (7) DAYS FROM THE DATE OF THE TRANSACTION. HOWEVER, WE ARE ENTITLED TO CHARGE A REASONABLE AMOUNT FOR THE SERVICES THAT WE HAVE ALREADY PROVIDED TO YOU AS AT THE DATE OF CANCELLATION. THEREFORE, A FULL, OR ANY, REFUND MAY NOT BE DUE. PLEASE NOTE THIS DOES NOT AFFECT THE "PRODUCTS OR SERVICE WITH SPECIAL REFUND TERMS", WHERE FULL REFUNDS MAY BE GIVEN, AS APPLICABLE. THIS REFUND POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS
Standard Refund Terms
Annual Plans+ - Within 30 days of the date of the transaction.
Monthly Plans*+ - Within 48 hours of the date of the transaction.
*Monthly Plans include all plans with less than a 1-year term (e.g.,4 months, 6 months., 9 months., etc.)
Products with Special Refund Terms
Ad Spend
For the ad spend and search marketing fees are non-refundable for the current month. We may refund future pre-paid months and future-month additional ad spend and search marketing fees.
Assisted Service
Refundable after the initial three months.
Auction Featured Listings
Refundable during first 24 hours if there are no bids.
Auctions Additional Categories
Refundable during the first 48 hours if there are no bids.
1. Standard Terms
New Registration: 5 Days (120 Hours)
Auto-Renewal Subscription (one-year): 45 Days (1080 hours)
Auto-Renewal Subscription (multiple-year): 5 Days (120 Hours)
Manual Renewal: 5 days (120 Hours)
2. Pre-Registrations of Virtual Exhibition
For Virtual Exhibition pre-registrations, application fees are non-refundable*.
Expert Services
If an Expert Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).
Get Started Service
If a Get Started Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).
Annual Subscriptions: Non-refundable
Monthly Subscriptions: If one or more request(s) have been completed during the billing period, your monthly subscription is non-refundable.
Hosting Services
If a Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).
If you purchase a monthly plan and cancel more than 48 hours after the date of the transaction, you agree to pay for that current month of Services, but Crescendo Worldwide will not bill you for any future months. However, you will not be refunded the cost of the current or past months.
If you purchase a semi-annual or annual plan of service and cancel more than 48 hours after the date of the transaction, you agree to pay for the current month of Services and Crescendo Worldwide will issue a 50% prorated refund to your original payment method for any remaining unused months.
You may request a refund within 30 days from the date of transaction ONLY IF you have not yet activated the product.
Social Media Management
You can cancel Social Media Management at any time and we will not bill you for future months. However, you will not be refunded the cost of the present or past months since the service has already been performed. If you cancel Social Media Management and request a refund within 48 hours of initially purchasing or renewing, you can receive a full refund for that month of service. After 48 hours, however, you are responsible for paying for that month, but will not be billed for future months.
Website Design Services
Web Services: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once first revision is completed. If not yet performed, eligible for a refund within 30 days of the date of the transaction. Once performance has begun, web service design is considered completed 180 days from the date of the transaction and will not be eligible for a refund thereafter.
Website Makeover Services: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once complete.
Website Care and Marketing Services: If you purchase Website Care or Marketing Services and Crescendo Worldwide has completed 1 or more request(s), during the billing period, your subscription is non-refundable.
If no requests have been fulfilled with the Website Care or Website services, you are eligible for a refund as defined in the “Standard Refund Terms”:
Annual Plans - Within 30 days of the date of the transaction.
Monthly Plans (any plan with less than a 1-year term) - Within 48 hours of the date of the transaction.